Essential Job Duties & Responsibilities:

• Strong problem solving and organizational skills
• Ability to utilize available reference materials to self-study and diagnose equipment issues.
• Provide phone support to customers to assist in resolving equipment problems as needed
• Coordinate with customers and schedule your own travel after being assigned a case
• Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
• Install new equipment and train customers on use
• Prepare parts, supplies and materials required for service calls
• Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
• Maintain records of expenditures and submit a monthly expense report for re-imbursement
• Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
• All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

• Valid driver’s license that meets K&R Technologies’ safety requirements
• Passport or ability to obtain one.
• Must pass a background check
• Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
• Ability to work reliably and independently
• Possess basic computer skills
• Familiarity with hydraulic, pneumatic, electrical systems
• Have or obtain a COVID-19 vaccination if required

Working Conditions & Physical Requirements:

Typical working environments include air-conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

• Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
• May be required to lift up to 50 pounds
• Normal color vision
• Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.

Job Title: Production Laboratory Assistant-FT
Reports To: Production Manager
Position is: Full-Time

Salary Range:$17-$22/hour based on experience.

Summary of Position:

Reporting to the Production Manager/ Production Director, this Full-Time Production Laboratory Assistant position is responsible for supporting and working in a team environment in the Production facility. Manufacturing and testing bacteriological media and liquid solutions used primarily in microbiology laboratories to grow or dilute microbiology samples. The Production Laboratory Assistant will be trained in all aspects of the manufacturing process including running large media preparation machinery, agar plate pouring equipment and working in an aseptic environment to the highest quality standards. The Production facility is ISO 9001 compliant, and the Production Laboratory Assistant will be required to assist in documentation generation, utilization and maintenance for continuous monitoring and efforts to improve the manufacturing process in the Production facility. The Production Laboratory Assistant will also be expected to learn basic bacteriology techniques required to perform sterility and performance Quality Control testing of the components and final products manufactured for sale in the Production facility. The Production Laboratory Assistant will be expected to be energetic, professional, self-motivated to ensure the Production Department delivers consistent, sterile, high-quality products to fulfill sales orders and to ensure the Quality System is maintained and is driven to improve our ongoing service to our customers.

Essential Job Duties & Responsibilities:

• Fulfill the requirements of the Production schedule as directed by the Production Director or Production Manager.
• Work within the framework of the Quality System to maintain and improve the Quality of Service we deliver to our customers
• Generate and complete the required documentation to record and monitor the production process.
• Check instruments and hardware on a regular basis, as outlined in the Quality System, to ensure compliance with required operations and to function within defined tolerances
• Maintain files and logs of production document and regular checks to ensure that the equipment is still performing within specified tolerances
• Ensure that the Production facility is regularly cleaned and sanitized to avoid build-up of biofilm and niches for bacteria to proliferate.
• Learn basic bacteriology to perform sterility and performance testing on components and final products if needed.
• Use Windows-based computer programs to generate reports and to communicate with the rest of the Company via e-mail.
• Maintain a professional attitude and wear appropriate clothing to enable the performance of laboratory functions required in the Production facility.
• Attend internal meetings when deemed appropriate by the Production Manager.
• Assist with in-house demonstrations
• Maintain a professional relationship with other staff members, customers, industry contacts and vendors necessary in the best interest of the company and in conformity with objectives and policy
• Perform other related duties as required

Required Education, Qualifications, Skills & Experience:

Basic laboratory knowledge is required. The individual must be organized with strong written communication and analytical skills. The position requires self-motivated individuals with a positive and professional attitude. The Production Laboratory Assistant must be proficient in all Microsoft Office program applications. The position requires a quick learner, hard worker with the ability to work independently. Goal oriented with excellent multi-tasking skills and the ability to prioritize responsibilities.

Working Conditions & Physical Requirements:

Work within an automated laboratory environment, with minimal exposure to excessive noise or adverse environmental issues. Position requires the ability to use office equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment and computers. Ability to walk, bend, kneel and reach with minimal lifting requirements. Ability to talk, hear and communicate with staff and customers over the telephone. Ability to see and be able to read, write and interpret written documents.

Supervisory Responsibilities:

None

Job Title: Technical Sales Representative
Reports To: Jason Cadle, National Sales Manager
Position is: Salary Plus Commission

Pay Structure:Base Salary: $45K-$75K (depending on degree type) plus monthly commissions on percentage of gross sales. Commissions are uncapped. Company offers car allowance, 401k, and benefits. Realistic first year income 100K+.

Summary of Position:

This position will focus on capital equipment sales in our Texas territory which consists of the following states; TX, AR, OK, LA, CO, KS, and greater Kansas City. This will include sales of all segments of the Microbiology International and HypOxygen portfolio. Commissions will be paid at 10% of gross profit of all capital equipment sales and service plans in the territory. This position will assist with coordination of installs in the territory with the assistance of the National Sales Manager. In addition this territory manager will also be responsible for inside sales coordination of our clinical CHROMagar portfolio. This will involve attending specialized clinical conferences and interfacing with the managing director of CHROMagar in France as well as any consultants as needed.

Responsibilities – Service Contract Administration

• Create and email all service contract quotations for our sales & service team
• Review customer documents, terms & conditions
• Works closely with the sales & service team to facilitate customer satisfaction
• Process & maintain all service contract purchase orders
• Maintain an organized system of physical and digital records
• Review and update existing contracts to monitor and be proactive with expiration status
• Review all billable SARs submitted from service to ensure accuracy for invoicing
• Assist customers with our service plan options, terms & conditions
• Enter all equipment shipped and warranty expirations into Maximizer
• Record all equipment Installation & Training dates into Maximizer
• Track payments and deadlines for billable Service Action Reports
• Assist in equipment quotations for our sales team
• Ensure all deadlines and conditions described on customer contracts are met
• Assist with order processing
• Phone support

Responsibilities – TX Inside Capital Sales & Chromogenic Media sales

• Technical sales of the Microbiology International, HypOxygen product lines including processing sales leads, customer follow-ups on product requests, generating quotes, performing cold calls and maintenance of the CRM database
• Drive sales growth of instrumentation and consumable products
• Communicate with prospective & existing customers on all products and services offered, emphasizing product features and benefits to produce increased sales
• Maintain qualified leads and forward consumable opportunities to inside sales
• Submit and follow-up on monthly advertisements and maintain sales campaigns
• Provide customers detailed marketing material related to product requests
• Capturing of accurate and complete information to maintain, enter and update sales & lead information in the Maximizer CRM (customer relationship management) database system
• Initiate prompt email follow-ups from trade shows leads
• Understand the needs and expectations of the customers, present key features and advantages of the company products, provide relevant solutions or alternatives in their preferred choice of products to secure new business
• Communicate the methods of using our products and resolve customer inquiries
• Analyze the choices and financial capacities of every customer and suggest suitable products
• Close sales deals and achieve customer satisfaction to retain customer for future purchases
• Attend sales meetings concerning sales targets, forecasts and marketing campaigns
• Scheduling in-house and customer site demos
• Trade show attendance within territory and national meetings
• Maintain outstanding professional relationships with other staff members, customers, industry contacts and vendors necessary in the best interest of the company and in conformity with objectives and policy

Requirements:

• Proficiency in Microsoft Office Suite & Microsoft Excel
• Professional attitude and appearance
• Solid written and verbal communication skills and fluency in English is a must
• Excellent organizational skills
• Maintain current and accurate contract files including quotations, negotiation history, purchase orders and change orders (Maximizer)
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Ensuring timely contract communications internally and externally
• Reliable with patience and professionalism
• Ensure contracts are in compliance with all legal requirements and government regulations
• Provide responsive and proactive services to all clients and customers
• Address customer inquiries promptly and professionally and ensure customer satisfaction

Required Education, Qualifications, Skills & Experience:

• High school graduate or GED, some college or other relevant education/experience a plus. At least 2 years’ experience that is directly related to the job duties and responsibilities specified.
• Must pass a background check
• Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must.
• Ability to generate professional emails and computerized record maintenance skills
• Ability to work reliably and independently
• Proficiency with Microsoft Office Software
• Ability to understand and follow directions.
• Clinical microbiology experience a plus
• Working under limited direction at times, including experience in planning, prioritizing and organizing work for self and others to achieve goals and deadlines

Working Conditions & Physical Requirements:

Work within a typical professional office environment with minimal exposure to excessive noises or adverse environmental issues. Position requires the ability to use office equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment, and computers. Ability to walk, bend, kneel and reach with minimal lifting requirements. Ability to talk, hear and communicate with staff and customers over the phone. Have the faculty of sight to be able to read and interpret written documents.

Supervisory Responsibilities:

None

Benefits:

As a full-time permanent employee, we offer a comprehensive range of benefits including medical, dental, vision, life insurance, disability, 401(k), accrued vacation and sick leave, plus ten (10) paid holidays per year.